Title: Lead Technician (Furnace and Duct Cleaning)

Reports To: Service Manager

Summary

The Lead Furnace and Duct Cleaning Technician will be responsible for overseeing and performing onsite furnace and duct cleaning services involving physical labour at residential sites and commercial/industrial sites in accordance with Full Throttle Furnace & Duct Cleaning Inc.’s Procedures.  The Lead Technician is required to operate a variety of equipment, hand tools and power tools.  

Core Competencies 

• Customer Focus
• Communication
• Energy and Stress
• Teamwork
• Quality Orientation
• Problem Solving
• Accountability and Dependability
• Ethics and Integrity
• Operating Equipment

Job Duties

• Read assigned Work Orders and request any required clarification from the Service Coordinator.
• Update Work Order notes as required.
• Ensure all equipment and supplies required for all Work Orders for the day are stocked in truck.
• Calling customers when en route.
• Greet and provide customer support by addressing any questions, problems, specific equipment requirements or request for service.
• Create invoices for completed work and email to customers.
• Ensure proper before and after photos are taken and provided to customer via invoice.
• Accept and process payment for invoices.
• Accountable for the quality of work performed in accordance with the Quality of Work procedure.
• Survey and complete pre-inspection of ducts and inspection after each duct cleaning job.
• Provide quality air duct cleaning and related services to customers.
• Set up and clean-up of equipment and tools.
• Clean air ducts, vents, returns, runs and handling unit blower motor, coils and outside of unit in accordance with the Safe Work Procedures for:
  • Furnace cleaning
  • Duct cleaning
• Clean the following in accordance with the Safe Work Procedures:
  • Air exchanger (HRV) cleaning
  • Central vacuum cleaning
  • Dryer vent inspection and cleaning
  • Duct fogging
• Follow all company policies, safety procedures, guidelines and procedures.
• Responsible for maintaining a valid license, clean abstract, safe driving, proper care and maintenance of van.
• Responsible for truck and equipment sanitization in accordance with the Truck/Equipment Sanitization Procedure
• Trains Technician Assistants as needed
• Keep current with ongoing changes and new technology and adapt accordingly

• Other duties as required.

Requirements

• High School Diploma, GED or equivalent
• Valid driver’s licence (driver’s abstract is required at employee’s expense)
• Criminal Record Check with signed declaration
• Alcohol and drug testing will be required from time to time to comply with mandatory industrial site requirements
• All training will be provided – no experience necessary
• Knowledge of workplace safety and safe lifting and handling procedures preferred
• Knowledge of First Aid and CPR preferred
• Effective verbal and listening communications skills
• Time management skills
• Mathematical skills and analytical skills necessary for invoicing

• Respect diversity - treat others with respect. 
• Avoid unnecessary conflict.

• Ability to readily determine the correct tools and equipment needed to do a job.
• Ability to work independently and complete daily activities according to work schedule.
• Ability to lift heavy objects, walk and stand for long periods of time and perform strenuous physical labor under adverse field conditions.

Work Conditions

• Job requires ability to work with tools and materials. 
• Ability to lift and manipulate objects of up to 130 lbs for 50 feet is required.
• Standing for prolonged periods of time.
• Exposure to dust.
• Use of the following personal protection equipment is mandatory: steel toed boots/shoes (steel cannot be showing); safety glasses, gloves and ear plugs.
• Use of the following personal protection equipment may be required from time to time including, but not limited to: hard-hat, reflective vests, fall restraints.
• Occasionally works in outside conditions that include inclement weather, heat and humidity. 
• Must be able to lift, push, pull or carry objects
• Requires good manual dexterity (hand, hand with arm, two hands) and multi-limb coordination.
• Noise level is generally loud.
• Regular working hours are Monday to Friday between the hours of 7:30 – 5:00 with occasional weekend work may be required
• Paid overtime may be required from time to time
• Standing for long periods of time
• Lifting of equipment
• Travel within the province may be required from time to time to accommodate our out of town customers (maximum radius is typically 250 KMs)